What a relief! The Smart Bro Team came by the house today and fixed our internet connection. We've been experiencing unstable internet connection for over a month now, which resulted to serious consequences in terms of my online money making and social networking. Finally, we now have a steady internet. It's only been an hour since the connection was fixed so we are still observing.
According the Smart Bro Team, the "base" from which we used to derive our connection is experiencing technical problems. They transferred the position of the antenna and faced it to another "station base". The only problem with our present connection as of this time is the speed. The internet speed has been downgraded to only 390kbps from the original 500kbps. They say it's because of the "station base". I just hope in the next few days the internet speed will increase.
To those who are using Smart Bro and you are experiencing slow to no internet connectivity you can call SMART BRO hotline, toll free at "*1888", without quotes. Do have your SRN- Service Reference Number on hand as you will be required to give it. It is easier now to talk to a Smart Bro Customer Representative because the service is localized. By that I mean, when you call, you will be entertained by "Bisaya-speaking" representative or "Tagalog-speaking" representative depending on your location as determined by the origin of your call. :)
According the Smart Bro Team, the "base" from which we used to derive our connection is experiencing technical problems. They transferred the position of the antenna and faced it to another "station base". The only problem with our present connection as of this time is the speed. The internet speed has been downgraded to only 390kbps from the original 500kbps. They say it's because of the "station base". I just hope in the next few days the internet speed will increase.
To those who are using Smart Bro and you are experiencing slow to no internet connectivity you can call SMART BRO hotline, toll free at "*1888", without quotes. Do have your SRN- Service Reference Number on hand as you will be required to give it. It is easier now to talk to a Smart Bro Customer Representative because the service is localized. By that I mean, when you call, you will be entertained by "Bisaya-speaking" representative or "Tagalog-speaking" representative depending on your location as determined by the origin of your call. :)